Shipping policy
LUVUN delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At this moment, we do not offer international shipping.
Processing Time
We handle orders within 1–3 business days (Monday–Friday, excluding holidays). As soon as your order is shipped, a confirmation email containing tracking details will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
Delivery windows are provided as business-day estimates and exclude weekends and holidays. Tracking is included with every order.
Order Tracking
After your order leaves our facility, a tracking number will be emailed to you. You can follow your package directly on the carrier's website (USPS, UPS, FedEx, or the carrier assigned).
Delays
Although we strive to hit the estimated delivery times, occasional delays can happen due to carrier problems, weather, or high order volumes. If your order is delayed significantly, reach out to us at support@luvun.shop and we will look into it with the carrier.
Incorrect Address
Make sure to verify your shipping address when you check out. If an order is shipped to an incorrect address that the customer provided, we are not responsible. Should you spot an error, get in touch with us right away and we will do our best to change the address before the order ships.
Lost or Damaged Packages
If your package goes missing in transit or shows up damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@luvun.shop. We will collaborate with the carrier to fix the problem and arrange a replacement or refund when appropriate.